Policies


GENERAL

Thank you for observing our “Smoke Free Campus” policy.

To each and every visit please bring your current insurance card and your medications including over the counter medications and vitamins. You will be asked to verify your current address and phone numbers. If you are a new patient, you will be asked for a photo identification.

PRIVACY

To view our HIPPA privacy polices, click here.

APPOINTMENTS

Appointments may be scheduled for clinical visits and for lab visits by calling 334-566-9800. Please notify us 24 hours in advance if you cannot keep your appointment, including appointments for labs. These appointments may need to be rescheduled. Patients who fail to keep a scheduled appointment may be subject to a service fee. Patients who arrive 15 minutes late to their scheduled appointment will be worked in if possible, or rescheduled.

INSURANCE

Many insurances now have deductibles. Please review your deductible requirements before your visit as full payment for the visit may be required at the time of service until the deductible is met. Please bring your current insurance to each and every visit.

ALL charges are the responsibility of the patient. As a courtesy to our patients, we file for you for most major insurances and Medicare. To avoid unexpected charges, please address insurance questions to the staff prior to your visit. Co- pays are collected at registration and sign in. Please present your valid insurance card at each clinic visit. We accept Visa, Mastercard, and cash and checks. There is a $20 fee for billing unpaid fees and co-pays.

Many insurance groups restrict “same day services”, that is, they do not permit an office visit charge on the same day as a procedure or test charge. Some companies restrict the number of tests that can be done on a single day such as a DEXA and a mammogram. We appreciate your understanding in this matter when you are scheduled for a return visit for these tests and procedures.

PRESCRIPTIONS

Please have your pharmacist notify us when refills are needed. Allow 2 business days for your prescription to be processed and called to your pharmacist. Contact your pharmacist for the status of your refill before calling our office.

Prescriptions prescribed by another physician need to be refilled by the ordering physician. Please contact or have your pharmacist contact the ordering physician.

Narcotics are not prescribed nor refilled after hours.

PATIENT PORTAL

We now offer a secure portal access that allows the individual patient to request renewal prescriptions, request appointments, and view some of the patient record such as labs. For more information and /or to sign up for this valuable service please contact us at the office or sign up when you are in for your next visit.

PATIENT FORMS

New Patient forms – please download and complete these forms before your visit.

Records release – to request records, lab results, or other information from another physician, download these forms, complete and fax to the physician from whom you wish to request records.

Click to download form

Privacy Form

Click to download form